Chair Lee asks about contracting and provider reimbursement timelines
Lee asks about average reimbursement timelines to providers. Pletnikoff reports 7.7 days for health and human service invoices, much lower than the citywide average of 17 days, and notes ACS leads in timely contract registration.
So were you able to hit the target of the savings rate this year for the targeted amount, 1.5%?
It was more than that, right?
The savings that we achieved was...
At the target?
Not at the Target, actually.
Okay.
And the total revenue takedown for FY27 is $29 million.
$29 million, okay.
And the second part of the question was just about whether any of the funding could be shifted to different programs?
No, okay.
Okay, I'll probably have follow-up later on that, but moving on to contracting and procurement, my favorite topic.
Contracting is an issue across the board for a lot of city agencies, as we know, and
What is the average timeline for reimbursements to providers at ACS?
So the average process
Spending time for health and human service invoices is 7.7 days, which is much lower than the average across the city for health and human services agencies, which at the close of the year was 17.
7.7 days from the time they submit the invoice.
But then if there's questions about the invoicing and there's back and forth, like, is that, how long does that, and this is assuming the contracts are registered.
We also lead agencies in timely contract resident registration, so we're very good there.
We don't actually, I don't have a way to measure if there's back and forth in terms of
Questions that might come up if something is submitted incorrectly and it has to be resubmitted or sent back to the provider.
We don't have a way of measuring that.
Okay.
If there's some way to measure that, that'd be great, only because we've been hearing, and I say this also as someone that used to contract with DYCD, DIFTA,
DOHMH, and a lot of other city agencies, but I know that the timeline it takes usually for the reimbursement once you submit the voucher is usually a bit longer.
Just wanted to know if you have any information on that, that would be great.
Not to brag, but ACS is really good at this.
Oh, yeah?
Okay.
So you guys are like A+.
And so I think it really is 7.7 days from when in total.
Okay.
That's why I'm skeptical a little bit because
From our nonprofit background, it takes a lot longer.
They actually do well.
Okay, that's good.
We want to know why other agencies aren't doing what they do.
Yeah, exactly.