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Q&A

Feliz and Tisch discuss mental health calls and Be Heard program

New York City Council · Jun 1, 2026 · starts 0:38:58 · 1 min 38 sec

Feliz asks about mental health calls and OCS. Tisch explains the city's Be Heard program, where mental health professionals and EMTs respond to nonviolent EDP 911 calls, has existed for at least five years and continues unchanged.

Oswald J. Feliz

So what about mental health calls?

Jessica Tisch

So on mental health calls, as you know, the city has long had, I believe since the de Blasio administration, a program by the name of Be Heard,

Jessica Tisch

where you have mental health professionals working with EMTs to respond to

Jessica Tisch

911 calls for service where you have one, an emotionally disturbed person who is both nonviolent and does not have any weapons.

Jessica Tisch

That program has existed for at least five years and that work continues.

Oswald J. Feliz

Okay, so I know my other colleagues are probably going to have questions on this.

Oswald J. Feliz

I assume Chair Lee will as well.

Oswald J. Feliz

But it still remains unclear then what the relationship between NYPD and OCS is around mental health calls and some of the other programming.

Jessica Tisch

And as I mentioned, the city has long had a program by the name of Be Heard, where 911 calls for service

Jessica Tisch

are diverted away from police officers to EMTs and mental health professionals for them to respond.

Jessica Tisch

That program continues.

Jessica Tisch

I am not aware at this time of any changes to that program, but to the extent that there are, we'll certainly let you know.