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Q&A

Lee and Miano discuss Be Heard staffing and composition

New York City Council · Jun 1, 2026 · starts 4:27:51 · 3 min 24 sec

Lee asks about Be Heard staffing from 44 to 84 positions. Miano explains it's an application process with passionate volunteers, and they don't anticipate filling issues. He reports 62 FDNY EMS members currently assigned: 28 sergeants/lieutenants and 34 EMTs.

Linda Lee

And I know that in the beginning, especially when the program first started up, and as you alluded to, this is a very niche sort of program that deals with very underserved communities.

Linda Lee

And so just wanting to know how has it been in terms of staffing up and getting enough teams that are able to appropriately meet the needs of the folks that need this help on the ground?

Linda Lee

Because I know that it was tough in the beginning to recruit folks to take on this work.

Linda Lee

And so I just wanted to hear if you had any updates on that.

Linda Lee

And in terms of also from 44 to 84 positions, do you anticipate any issues there in terms of staffing up?

Lillian Bonsignore

Yeah, I'll turn this over to our chief of EMS operations, Paul Miano, who will talk you through the operational portion.

Paul Miano

How are you?

Paul Miano

As the commissioner previously stated, we were preparing to disband Be Heard without any service gaps.

Paul Miano

But that did mean we did start to send some units, some members out into the field, into other positions.

Paul Miano

Since Commissioner coming back and taking back Be Heard to the fire department, we have rehired those members back into Be Heard, and our staffing remains consistent.

Paul Miano

And again, Be Heard, we don't just pick people to go to Be Heard.

Paul Miano

It's an application process.

Paul Miano

So whenever we put out a posting for it, we get people who want to be a part of the unit.

Paul Miano

It's something that our members feel very passionate about, so they apply to be a part of the unit.

Paul Miano

And as we have those postings and we're able to have those trainings that you attended, we're going to fill all of those spots that we had originally started to put people out into the field for.

Linda Lee

Okay, so no anticipation of having issues filling that position.

Linda Lee

Hopefully, as you mentioned, I get that it's a volunteer application process.

Linda Lee

No anticipation and, I mean, issues?

Linda Lee

I don't believe so.

Paul Miano

We have a lot of people who are members of EMS who feel very passionately about that program.

Linda Lee

Perfect.

Linda Lee

Okay.

Linda Lee

And can you break down the titles?

Linda Lee

How many are clinicians, EMS co-responders, and how many are administrative or supervisory?

Paul Miano

So right now we have a total of 62 fire department EMS members assigned to be heard.

Paul Miano

The majority of them are EMTs, and we do have sergeants and lieutenants also assigned.

Paul Miano

So that's going to be 28.

Paul Miano

28 sergeants and combination of 28 sergeants and lieutenants that we have assigned to be heard and

Paul Miano

34 EMTs that are assigned to be heard.

Linda Lee

Okay, 34 EMTs.

Linda Lee

And what's the total cost now of Be Heard program inclusive of all the funding sources, not just the transferred city funded portion shown in the executive budget?

Lizette Kristoff

So for the current year, fiscal 26, it's about $4 million.

Lizette Kristoff

When you add the two components.

Lizette Kristoff

That's just the fire department piece.

Lizette Kristoff

So the social workers, for example, are actually part of the health and hospital budget.

Lizette Kristoff

H&H, right.

Lizette Kristoff

Yes, so you don't see that part in our budget numbers.

Linda Lee

Right.

Linda Lee

Okay.

Linda Lee

And do you know what that total budget is overall, if you can remind?

Lizette Kristoff

I don't know what the H&H budget piece is.

Linda Lee

Okay.