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Q&A

Lee and Miano review Be Heard response numbers

New York City Council · Jun 1, 2026 · starts 4:32:42 · 2 min 27 sec

Lee asks for 911 mental health call numbers. Miano reports FY25: 9,638 Be Heard responses, 8,201 arrivals, 1,670 treated without transport. FY26 YTD: 7,297 responses, 6,233 arrivals, 1,400 treated without transport.

Linda Lee

And what percentage of mental health-related 911 calls?

Linda Lee

We just had the NYPD commissioner right before this, and so just one of the questions I had asked was what...

Linda Lee

Are some of the numbers in terms of 911 that's been appropriately referred to the Be Heard program.

Linda Lee

If you could give us some of those numbers, that would be great.

Paul Miano

So I have numbers for fiscal year 25 and year to date for 26.

Paul Miano

I don't have them in percentages, though.

Paul Miano

I just have them as numbers.

Paul Miano

So Be Heard responses have been in fiscal year 25.

Paul Miano

Be Heard responses were 9,638.

Paul Miano

Be Heard arrived on scene to 8,201 of those.

Paul Miano

And Be Heard treated on scene with no transport to the hospital.

Paul Miano

1670.

Paul Miano

So before I get into fiscal year to date of 2026, I just want to, the reason why

Paul Miano

Beheard was called for 9,638 but only arrived on scene for 8,201 is because as we get, there's a very strict criteria that we send Beheard units to.

Paul Miano

And as our dispatchers talk to the caller more, as they get more information, they may no longer fall under that criteria.

Paul Miano

So that's why those numbers are different.

Paul Miano

Fiscal year 26 to date.

Paul Miano

Beheard has had responses of 7,297.

Paul Miano

They've arrived on scene to 6,233, and they treated with no transport to 1,400.

Linda Lee

Okay, great.

Linda Lee

And I don't know if this is a question that folks know the answer to, because I know that the Mayor's Office of Community Safety is still sort of being fought through.

Linda Lee

But I know that I saw that OCMH, which technically oversees Be Heard, was also in that department.

Linda Lee

And so I'm just kind of curious if you know how that's going to look in terms of coordination of services.

Lillian Bonsignore

I think this is going to develop out.

Lillian Bonsignore

We're very excited to work with this new community of safety, Office of Community Safety, to scale up and move things around.

Lillian Bonsignore

But FDNY is going to be a key component to running Be Heard.

Linda Lee

Okay, great.