CM Narcisse on H&H billing department staffing and praise for Katz
Narcisse asks about billing staffing increases. Katz confirms they hired up the billing department, then eliminated the contractor once staff were trained. Narcisse praises Katz's leadership turnaround at H&H.
Thank you, thank you.
One of the interesting things I love about that billing, like, did you actually increase the staffing in the billing department, or you used technology to help you build?
Because without good billing, you can collapse.
We definitely hired up.
We haven't had to hire recently.
We got to a certain level that was appropriate.
But when we first learned how to do it using a contractor, and then once we learned how to do it, we said, bye-bye contractor, and we hired all the people to do it, and it's been working very effectively.
Yeah, I like that because, and I have to
to give you credit because ever since you took over, we have not been really in depth in H&H.
And if anybody tell you that, that's one of the reasons I appreciate you a lot because I know we've been struggling with H&H in the city of New York and you have shown us a new vision and that's the reason I want to say thank you.
Thank you, I appreciate that.
Thank you.
You're quite welcome.