Morano asks about PTSD treatment differentiation by trauma type
Morano asks if DVS differentiates PTSD treatment by trauma type. Nicole explains it depends on severity and crisis level, with sustained support evaluated based on eligibility criteria. Noah describes how claims agents connect veterans to specialized mental health partners.
When DVS makes referrals for veterans with PTSD, does the agency differentiate between PTSD treatment focused on combat-related trauma
and trauma related to military training or anything else?
It really depends on the severity of the case because it depends on where someone is in that crisis because at the end of the day, we want to just get them that support.
But then when we're thinking about if someone needs that sustained support or is looking for more long-term solutions, that is something that programs are evaluated based on what the eligibility criteria would be to make the best determination of what would be able to help the veteran.
I'm going to pass over to Noah.
Sure.
So as it relates to claims, that would come out of the conversation depending on if they disclose like a PTSD situation.
Claims goes a certain way, but then it also opens up the conversation about which partner we would connect them to that maybe specializes in whatever that they went through, whether that's a VA or a vet center.
Or just one of our mental health partners.
So again, it's very individualistic, but the conversation from the claims agent helps connect them to the specific partner.