Q&A
Abreu questions safety risks for callers who cannot make voice calls
New York City Council · Sep 9, 2026 · starts 1:53:37 · 14 sec
Abreu asks what happens if someone's safety requires them to be quiet and unable to make phone calls. Barbera explains the bounce-back message was activated to prevent people from believing help was coming when it wasn't. Abreu notes 12 individuals received the bounce-back message.
Shaun Abreu
Individuals had the bounce back message when they tried texting?
Robert Barbera
12.
Shaun Abreu
It sounds like these outages have happened with some frequency, including we now know at least twice this year.