Ariola questions timeline gaps and diagnostic responsibility
Ariola walks through the timeline, questioning the 40-minute gap between the 6 a.m. problem and the 6:40 a.m. ticket, and asking who is responsible for diagnostics—OTI or Motorola. She also asks how long in advance OTI knew about the update and whether partner agencies were notified.
Thank you, Chair.
I just, I don't think we can go over the timeline enough.
So 6 a.m.
Is when the problem occurred, but a ticket is not placed until 6.40, which 40 minutes go by before a ticket is even placed by tech support.
And then...
At approximately 7.30 p.m., your partners at the NYPD start to get noticed that there's been an increase in alarm company calls.
Now, we can all agree that alarm company calls are very important because that could be someone who's having a push-in robbery, a break-in into their home.
And these are people that need immediate help, immediate help.
And yet, you had not yet reverted them to another way of being contacted.
There was no way to contact.
So by 9.50 a.m.
8.30 a.m., FDNY starts getting alarm calls that are not geared for FDNY.
9.50, you start the bridge team, this is all per your testimony, call to diagnose.
Why was there such a gap in time from when you knew something was happening to when the diagnostic approach was taken?
And who's supposed to do that?
Is it OTI?
Is it Motorola?
Who is in charge of that diagnostic?