De La Rosa questions whether alarm calls triggered discovery of the outage
De La Rosa asks if alarm company calls at 7:30 a.m. were what rang the alarm. Gelobter clarifies notifications came through multiple channels starting at 6 a.m., but it wasn't until 8:30 a.m. that the issues were understood as related, and 9:30 a.m. before 911 call impact was confirmed.
I would, I think the notifications came in through a variety of channels.
Again, the call taker at 6 a.m., you know, obviously did the right thing and escalated that there was an issue.
It is a complex and diverse system with a lot of different technology stacks, stakeholders, systems owners.
And so...
This is a very important part of the process.
Even though we were hearing these various bits and pieces from different channels, it wasn't until, I think, around 8.30 where we realized that they were all related, and then it wasn't until 9.30 that we understood that it was affecting 911 calls.
So can you walk us through, I see that your testimony rightfully so speaks to sort of the steps that have been taken since, and what are some of the preventative measures that you all have been implementing, including daily check-ins.