Hanif questions alternative routing models and restoring public trust
Hanif asks about researching what other cities do for backup routing and independent entities outside the police department. She also asks how the city plans to address distrust in the 911 system. Gelobter commits to looking at alternative routes, learning from other cities, and restoring trust through the root cause analysis and NextGen 911 implementation.
And then I know I just ran out, but I have two questions.
Chairs, if you'll allow me.
I would love to know, as you're thinking about...
Like, you know, if this happens again, we can't go hours and then just expect, well, we're going to come back online after however many hours.
But rather, are you all thinking about what other cities have done in terms of including independent and other?
Entities outside of the department, police department, for these calls to be able to be rerouted or there's a backup that once a system is shutting down,
and like we're so advanced with technology that yeah, if one system is shutting down, there should be no
quams about another system going up within minutes.
So would love to
to hear a little bit about what you're researching, and I highly recommend that we look into what other cities are doing.
And then two, how does the city plan to address the distrust in the 911 system after this outage?
And thank you, chairs.
Thank you for that question.
As we do the root cause analysis, one of the other things that we will absolutely have to look into is what are the options.
So not just for alerting and alarming, not just for notification of the public, but what are alternative routes or options where some of these calls might have been able to be handled.
So that we will absolutely be looking into that as we do this root cause analysis.
And to your point, I think it's well taken that we should...
Look at what other systems across the U.S.
Are doing, and that is we are in communication with other emergency services organizations throughout the country.
So we will absolutely do that.
In terms of addressing the distrust, what I can commit to at this point is this is obviously
a critical service and New Yorkers need to be able to trust that they can call 911 and be answered, get their calls answered.
We need to restore that trust.
We need to make sure that this type of issue does not reoccur.
And that is what I'm committing to doing.
That means not just doing the root cause analysis, but also figuring out how we do implement NextGen 911 in a way that is timely as well as robust.
So that is something that I am committed to doing.
Immediately.
Thank you.
We're going to turn it back.
Well, before I do that, I want to recognize that we've been joined by Councilmember Riley and Councilmember Wan.
And we're going to turn it back to Chair Felice for a second round.
Well, the chair is the chair, so we...
Majority leader?
It's a tie?
Okay.
I'll pick my favorite Dominican.
I'm just kidding.
Majority leader, Abreu.