Won questions diagnosing intermittent issues and 70% success rate
Won presses on why the system wasn't switched to backup sooner. Gelobter explains 70% of calls were being handled, making the issue appear intermittent, and they didn't know PSAC 2 routers were the problem until 9:50 a.m. She acknowledges the need for better topology and redundancy going forward.
percent of the calls were being handled.
So it made it seem like it was an intermittent issue.
So I can speak now to what we have figured out around the PSAC2 routers being the root of this specific issue.
In the time, at the moment, it was not evident that that was the cause.
And so doing a cutover without actually understanding what was the problem system may not have solved it.
And so we had to actually understand where to probe so that we could fix.
Yes.
Okay.
Do you know where I'm coming from?
Like, if PSAC 2 is down for any reason, if there's even a small percentage of calls
are not getting through, there should be a backup system with the original firmware, the original configurations, the original Cisco rules that you can switch on and be up and running.
I mean, this is true for disaster recovery.
I mean, what am I missing here?
We didn't know that PSAC 2 routers were the issue until 9.50.
Thank you.
Thank you, Chair.
Thank you, Councilmember Wong.
Councilmember Murano, followed by Hanif.