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Q&A

Sanchez and Kitchener discuss Helpsy vs Housing Works textile program transition

New York City Council · Sep 15, 2026 · starts 0:52:15 · 2 min 39 sec

Sanchez asks why textile bins seem emptier after switching from Housing Works to DSNY's program. Kitchener explains Housing Works was a nonprofit offering tax write-offs while Helpsy is a B Corp that cannot, but Helpsy collects more frequently. Anderson adds Housing Works struggled with logistics at scale.

Justin E. Sanchez

So you mentioned a partner originally with the residential textile program.

Justin E. Sanchez

Who is that partner?

Kate Kitchener

Yeah, we partner with a B Corp called Helpsee.

Kate Kitchener

They're doing the textile collection.

Justin E. Sanchez

Okay.

Justin E. Sanchez

One of the things is with the residential buildings, one of the things I'm curious about is, so I used to have in my building, for example, it used to be like a Housing Works textile recycling program that had

Justin E. Sanchez

tabs that you could take off, and it was a tax write-off that you donated your textiles.

Justin E. Sanchez

And I remember that textile thing being...

Justin E. Sanchez

Packed all the time.

Justin E. Sanchez

And now anytime that I pass by the textile thing, it's usually rather empty, but there's a brand new sign that says that now it's the Department of Sanitation one and there is no tax write-off.

Justin E. Sanchez

So I'm curious to know, is there a difference in the buildings that

Justin E. Sanchez

you know, in the areas where buildings have that are participating in these programs.

Justin E. Sanchez

Like, did you have buildings before that had a lot of textile recycling and now don't because they're not getting their tax?

Justin E. Sanchez

Like, for example, is the Upper West Side not going to be...

Justin E. Sanchez

Why wouldn't they get their tax write-off?

Kate Kitchener

I think a couple of things there.

Kate Kitchener

So, yeah, our prior...

Kate Kitchener

Our contract was with Housing Works, which is a nonprofit.

Kate Kitchener

Our new contract is with Help C.

Kate Kitchener

It's a B Corp, so they are not technically a nonprofit, so you can't do the tax write-offs.

Kate Kitchener

They do work with Goodwill and a lot of other partners.

Kate Kitchener

A lot of the clothing does end up going to nonprofits, but because they have the B Corp status, they can't actually do the tax donation receipt, unfortunately.

Kate Kitchener

I think the other thing that's happening is that our new partner has been doing much more frequent collections, so you might be seeing the bin empty because it's getting emptied more frequently instead of overflowing.

Kate Kitchener

So we actually think that's a good thing.

Gregory Anderson

Yeah, and I'll just add there that when we had the previous contract with Housing Works, they really struggled to match the scale of the program, which, as we've discussed, is not as big as we'd like it to be.

Gregory Anderson

And there were points toward the end of our agreement with Housing Works where they were subcontracting the collections to HelpSee anyway.

Gregory Anderson

So when we put the contract out for rebid, I think it made sense to go with a provider that could accommodate the scale of the program and that really excelled in the sort of operational capacity.

Gregory Anderson

Housing Works is a fantastic organization.

Gregory Anderson

They do a lot of really good work.

Gregory Anderson

But logistics at that scale, I think, was a challenge for them.

Justin E. Sanchez

Thank you for that.

Justin E. Sanchez

But yeah, that was just a thing.

Justin E. Sanchez

If the tax abatement does anything for folks.