CM Wong on complaint report finalization and 911 response times
Wong asks about complaint report finalization timelines and constituent complaints about slow 911 response times. Gerber says reports must be finalized within 24 hours with chief of department follow-up, and reiterates that all crime data is publicly available with extensive auditing.
My second question is, I have time left, on reports finalized that's late.
Are complaint reports still required to be finalized within 24 hours?
Yes.
And what if they're late?
They cannot do it.
What happens?
Well, I mean, what's going to happen is if there's a– every day the chief of department's office is getting data on this.
So they're going to– but basically what's going to happen is if there is a complaint report that has not been finalized within 24 hours, there's going to be follow-up from the chief of department's office
essentially through the chain of command to that command saying, hey, you have a complaint here that has not been finalized within 24 hours.
You got to finalize it.
Let's get it done.
And then it gets done.
Okay, yeah.
You see, based upon what I heard today that, oh, there's now two borough commands in the Bronx, you know, and why do we need that?
The crime is down.
You know, this is why I'm confused here.
And then...
As I see it, my overall...
reaction from the constituent is that when they call 911, it takes a very long time for the police officers to respond.
And it just tells me that we don't have enough police officers.
And what I'm hearing is that, oh, we have plenty of police officers graduated, and it's clearly not enough when you compare it to the people leaving.
So what I'm trying to see is to get an accurate set of data to show that it's taking a long time for police officers to respond to a scene, or they just do not respond at all.
And this is why I'm asking about all this data, because it doesn't seem to me that...
Well, what's being published is accurately reflecting what's really happening.
Well, again, I'm not sure what you mean by that.
Again, all the data that you're talking about here is data that we have shared with the public that reflects crime revisions.
Again, normal course crime revisions, what you would expect to see normal course.
It also reflects extensive, just wide-ranging oversight and redundancies built in to catch mistakes when they happen.
And again, on the rare occasions when you have misconduct, and you referenced a pending matter, to have aggressive investigation and, when appropriate, very, very serious discipline.
Okay, well, thank you, and I look forward to reports that you can provide to me on Transit District 20.
Captain's case.
Thank you.
Thank you.
Thank you so much, Councilmember Wong.