Mata testimony: VetConnect NYC response to Comptroller audit
Mata acknowledges the Comptroller's VetConnect audit findings, states DVS generally agrees with recommendations, and is taking steps to strengthen performance standards, vendor accountability, and reporting. She emphasizes VetConnect is one of multiple pathways to DVS.
That is also why our navigation systems matter.
The Comptroller's review of VetConnect identified areas where the system must improve, and we take those findings seriously.
DVS generally agrees with the audit's recommendation and is taking steps to strengthen performance standards, vendor accountability, reporting, and opportunities for recurring feedback from veterans and stakeholders.
At the same time, VetConnect is one pathway to DVS.
It is not the only pathway.
Veterans reach us online by phone, email, at events through our borough-based veteran resource centers, through Mission VetCheck, and through direct engagement with community.
partners.
Technology should make accessing support easier, not become a barrier to it.