Morano on VetConnect NYC portal concerns and Comptroller audit
Morano raises concerns about the VetConnect NYC portal since 2018, citing difficulties with access, navigation, and follow-up, and references Comptroller Mark Levine's recent audit report.
Now, with all that in mind, we have heard a great deal of late about VetConnect NYC.
Veterans, advocates, and nonprofit providers and city council members have regularly raised concerns about the VetConnect NYC portal site since its inception in 2018.
Users continue to face difficulties accessing and navigating the portal,
reaching agency staff and caseworkers, and a lack of follow-up after seeking services, which has contributed to delayed access to services, including mental health services.
And that was spelled out recently in a report by the New York City Comptroller Mark Levine.