Q&A: NYC Well hotline services for veterans
A council member asks how the NYC Well hotline differs for veterans versus civilians. Orlando says DVS follows up on specifics but confirms close collaboration with 311 and providers to ensure military cultural competency for call responders.
What about NYC Well Hotline?
And as an agency, as we continue having many roundtables at DVS, I've heard from many veteran groups that perhaps that this is one of the first times when the agency itself has really engaged many of the groups.
If a veteran calls the NYC Well hotline, how is that different from a regular civilian reaching out?
So that's an example.
So at DVS, we are meeting with our providers to hear from them directly to let us know what has been working, what hasn't been working.
Thank you for that.
And while we can follow up on the specifics of that, what I can say is that there is close collaboration with 311 and with those providers to ensure they are military culturally competent to respond to those calls.
And as an agency, as we continue having many roundtables at DVS, I've heard from many veteran groups that perhaps that this is one of the first times when the agency itself has really engaged many of the groups.
All right.
Thank you.
Thank you, Joe.
So that's an example.
So at DVS, we are meeting with our providers to hear from them directly to let us know what has been working, what hasn't been working.