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Remarks

Chair Hanif on city outreach steps and constituent case

New York City Council · Sep 18, 2026 · starts 0:18:55 · 1 min 7 sec

Hanif acknowledges DOF's SCRIE/DRIE ombudspersons, PEU's rent freeze outreach, and MOPD's housing access documentation, then shares a constituent case involving months-long SCRIE renewal delays that nearly depleted a senior's Social Security.

Shahana Hanif

It's important to note that the city has taken real steps, and the agencies in this room deserve recognition for them.

Shahana Hanif

The Department of Finance has maintained the office of the SCRI and DRI ombudspersons.

Shahana Hanif

The Public Engagement Unit's Rent Freeze team has done direct outreach to tenants who failed to renew.

Shahana Hanif

The Mayor's Office for People with Disabilities continues to document housing access barriers in accessible NYC, and this work absolutely matters.

Shahana Hanif

I have seen the programmatic impacts and gaps up close.

Shahana Hanif

Just this past summer, a constituent's daughter reached out to support her parent on a SCRI renewal, facing an extended delay of months on end and resulting in full rent being charged.

Shahana Hanif

My constituents'social security was renewed.

Shahana Hanif

nearly depleted, and she had little money for basic necessities.

Shahana Hanif

Our office was fortunately able to connect them to the public engagement unit's rent-free office and resolve the issue.

Shahana Hanif

But there are countless stories like this out there, and we have to do better.