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Public Testimony

Akira Morris testifies on CityFHEPS delays and near loss of apartment

New York City Council · Sep 22, 2026 · starts 1:43:19 · 2 min 41 sec

Akira Morris, a Family Homeless Coalition member, says CityFHEPS helped her move into an apartment but delays at HRA and Homebase almost caused her to lose it. She describes acting as the middleman between her landlord and agencies and urges support for the reforms.

Member of the Public - Akira Morris

Good afternoon, and thank you for the opportunity to speak.

Member of the Public - Akira Morris

My name is Akira Morris, and I am a member of the Family Homeless Coalition.

Member of the Public - Akira Morris

I am here today to speak in support of the bills being introduced to reform city FEPS.

Member of the Public - Akira Morris

City FEPS is an important program that can make a real difference in the lives of families experiencing housing instability.

Member of the Public - Akira Morris

I believe these reforms are necessary because they can help families move out of shelter faster, make the process of obtaining a voucher easier, and help families maintain their vouchers once they have them.

Member of the Public - Akira Morris

I say this not only as an advocate, but also from my own personal experience.

Member of the Public - Akira Morris

After a long and very difficult process, I was finally able to receive a CityFed voucher.

Member of the Public - Akira Morris

I recently moved into my apartment, and while I am grateful to finally have stable housing, getting there was extremely difficult.

Member of the Public - Akira Morris

I experienced housing instability.

Member of the Public - Akira Morris

And doubling up and came very close to losing the apartment that I worked so hard to secure.

Member of the Public - Akira Morris

There were significant delays throughout the process, including delays with HRA and Homebase.

Member of the Public - Akira Morris

Homebase was backed up with inspections.

Member of the Public - Akira Morris

There were not enough caseworkers to handle the workload, and there were communication problems between Homebase and HRA.

Member of the Public - Akira Morris

I was always the middleman.

Member of the Public - Akira Morris

These delays...

Member of the Public - Akira Morris

Had real consequences.

Member of the Public - Akira Morris

My landlord almost revoked my apartment because the process was taking so long.

Member of the Public - Akira Morris

Imagine finally finding an apartment, believing that you are finally on your way out of shelter, and then being at risk of losing that apartment because of administrative delays that are outside of your control.

Member of the Public - Akira Morris

Landlords already discriminate families with vouchers.

Member of the Public - Akira Morris

Families should not have to experience this.

Member of the Public - Akira Morris

When a family receives a voucher, they should be able to...

Member of the Public - Akira Morris

Move through the process efficiently and with clear communication and support.

Member of the Public - Akira Morris

They should not have to constantly worry about losing their apartment because paperwork inspections or communication between agencies were delayed.

Member of the Public - Akira Morris

These reforms are about more than paperwork.

Member of the Public - Akira Morris

They are about helping families.

Crystal Hudson

Finish up.

Crystal Hudson

Yep.

Member of the Public - Akira Morris

I'll keep going.

Member of the Public - Akira Morris

They are about helping families get back to their everyday lives and routines.

Member of the Public - Akira Morris

They are about allowing parents to focus on their children, work, school, and rebuilding their lives instead of constantly worrying about whether they will lose the housing they worked so hard to obtain.

Member of the Public - Akira Morris

My experience showed me how important city FEPS can be, but it also showed me where the process can be improved.

Member of the Public - Akira Morris

I urge you to support these reforms so that other families do not have to go through the same difficulties I experienced.

Member of the Public - Akira Morris

Thank you for listening to my story and for considering the experiences of families who are working hard to move from shelter into stable housing.

Crystal Hudson

Thank you for sharing.