Dalton discusses Intro 101 15-day application response requirement
Dalton says Intro 101 would require DSS to respond to CityFHEPS applications within 15 days. She reports average processing time improved from 28 days to 24.8 days and says a client-facing Access HRA portal update coming in October will improve transparency.
Introduction 101, sponsored by Councilmember Burrow, would require the Department of Social Services to respond to CityFEP's rental assistance applications within 15 days
of receipt to inform the applicant of whether the application has been approved, denied, or requires correction or additional information.
We understand the legislation's aim of processing applications in a timely manner and to keep applicants informed.
Our average processing time for CityFAPS, defined as the time of submission to the complete package of approval, is 28 days, which has improved over the last month or month and a half to 24.8 days.
Currently, clients are informed about their application status by case managers at biweekly independent living.
Plan check-ins.
In addition, by the end of October,
We will be able to release an improvement to the Access HRA client-facing portal where CityFEP's application status will be posted and available to clients.
We believe that taken together, these enhancements meet the goal of the legislation in providing timely and transparent information on the status of CityFEP's applications.