Dalton outlines DSS government efficiency and process improvements
Dalton says the bills aim to improve timeliness, customer service, and transparency, which align with administration goals. She describes DSS moves to single staff review, supervisory approval, and streamlined eligibility focus to reduce return packages.
Briefly, before turning to the specific legislation on the agenda today, I would like to take a moment to share the agency and administration's perspective on government efficiency and government excellence, which is at the heart of each of the bills being discussed today.
The intent of each of the bills is to improve timeliness, customer service, and transparency of this critical government program.
This is a key pillar of the administration, demonstrated in numerous ways, but explicitly by aiming to accelerate the housing development and move-in process by issuing the speed report announced in May this year.
Likewise, at DSS, we have taken steps to improve CityFEP's review and approval process, including shifting to a single staff review and supervisory approval for DHS cases and fine-tuning our focus on eligibility for property,
ownership, payee, subsidy type, and clients.
Through increased staff and provider training and landlord engagement, our goal is that the streamlining of the process will result in fewer return packages and a reduction in the time it takes for clients to move into permanent housing.
I now turn to the legislation on the agenda today.