DSS describes landlord complaint process and pain points

And how do landlords currently submit complaints regarding administrative issues with rental assistance payments?

Thank you for that question, Council Member.

So currently, landlords are able to submit their complaints through the landlord portal.

And just hot off the press, we now have on the DSS website just about two years ago.

Heard it here first at the New York City Council.

There's a web-based form, and so there's a link that directly sends that to part of the reorg.

We have the stakeholders outreach and engagement team that is specifically developed to support landlords around this issue.

And so now they're able to submit their increase to us that way.

Awesome.

Thank you.

And what are the common pain points you hear from landlords who participate in rental subsidy programs?

And I will be glad to share some of those I've heard directly from landlords.

Thank you for that question.

I want to say that, you know, when you think about the housing journey, there are different touch points.

So certainly at the front end, landlord, all of what you talked about, timeliness.

and transparency.

And then on the back end, it's about the payments, which we have shared the dependencies on the various payment types.

So those are usually the concerns that we get.

And I'll say the tech enhancements that we're doing on the systems we've talked about today, many of them are directly in response to issues we've heard from the landlords to increase transparency, access to information, and understanding where is something in the process.

So I think when we follow up with, right, what are those enhancements and when are we going to see them, that will probably give you an additional insight into.

What we're trying to do to sort of expand and improve that type of communication and understanding of what's happening.