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Public Testimony

Helen Strom of Safety Net Project testifies on rent reasonableness and pre-application delays

New York City Council · Sep 22, 2026 · starts 2:21:56 · 2 min 36 sec

Helen Strom of the Safety Net Project at the Urban Justice Center says CityFHEPS improvements are sorely needed and rent reasonableness has slowed packets for months. She argues the 15-day timeframe should cover the whole process, including pre-clearance, rent review, and inspections before application submission.

Member of the Public - Helen Strom

Hi, good afternoon.

Member of the Public - Helen Strom

My name is Helen Strom, and I'm testifying from Safety Net Project at the Urban Justice Center.

Member of the Public - Helen Strom

I also support the work of the Safety Net Activists, where our members who have direct experience with homelessness are organizing to get everyone housing in New York City and in the state.

Member of the Public - Helen Strom

So on the bills today, I just want to say I think

Member of the Public - Helen Strom

We appreciate the efforts to make improvements to city FEPS.

Member of the Public - Helen Strom

They're definitely sorely needed.

Member of the Public - Helen Strom

We also have seen significant slowdowns in people's packets with rent reasonableness.

Member of the Public - Helen Strom

People whose packets are sold for two, three months and they cannot get them moving because of these rent checks.

Member of the Public - Helen Strom

We are glad that the city has changed policy on that.

Member of the Public - Helen Strom

I'll just note the policy changes for rent stabilized apartments and so still yet to be seen whether for people who are trying to get approved for city FEPS with market rate apartments if they are still going to also see delays with the new rent reasonableness policies

Member of the Public - Helen Strom

because it has also been a delay for market rate apartments as well.

Member of the Public - Helen Strom

Intro 100, we're very happy to see a push to speed up application processing times.

Member of the Public - Helen Strom

I think one thing we'd like to discuss with the council is there are so many parts of the process that happen before the application is submitted, right?

Member of the Public - Helen Strom

Before you submit an application, you need to do the pre-clearance, you need to do rent reasonableness, you need to do inspections.

Member of the Public - Helen Strom

All of those things happen before an application.

Member of the Public - Helen Strom

can even be submitted for city FEPS.

Member of the Public - Helen Strom

So we believe the whole process should be taking 15 days.

Member of the Public - Helen Strom

Like there's months and months and months that are happening of work after someone finds an apartment.

Member of the Public - Helen Strom

Like from when you find an apartment to when you're approved, like we want it to get to where that is 15 days.

Member of the Public - Helen Strom

Like right now people are waiting two or three months before they can even submit an application.

Member of the Public - Helen Strom

So, and at one point the agency, a year or two ago, was saying that they were going to review and turn around packets in 48 hours.

Member of the Public - Helen Strom

Like from when they, so I think our goal would be something that like really captures the whole process because there's so much waiting before you're even allowed to submit your application packet.

Member of the Public - Helen Strom

And then on intro 100, just.

Member of the Public - Helen Strom

Wanting to make sure that we're thinking about all the people who have vouchers who never find or have not found an apartment.

Member of the Public - Helen Strom

And how is that getting factored into the average?

Member of the Public - Helen Strom

Because the average number of days, that's for people who actually find an apartment.

Member of the Public - Helen Strom

But we know that there's thousands and thousands of people with shopping letters sitting in shelters who have not found one.

Member of the Public - Helen Strom

So making sure we're capturing that too in this data and also capturing why.

Member of the Public - Helen Strom

As well.

Crystal Hudson

Thank you.