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Q&A

Morano asks if DSS tracks shelter nights due to administrative delays

New York City Council · Sep 22, 2026 · starts 1:28:03 · 2 min

Morano asks whether DSS tracks additional shelter nights caused by administrative delays and how many households have an identified apartment but await final approval. French says DSS does not have that data now and will look into it, including possible shelter cost estimates.

Frank Morano

Let's say there's a family in a shelter that has found an apartment, and the landlord is ready, the family's ready, but the application is sitting somewhere in the city's approval process.

Frank Morano

Is DSS tracking how many additional nights?

Frank Morano

People spend in shelters specifically because of administrative delays?

Scott French

We do not have that data available at the moment.

Scott French

We will look at our systems to see, but that is not a data point I have today.

Scott French

So I don't want to.

Erin Dalton

And just to, I'm sorry, just to add there, and again, my colleagues can correct me if I'm wrong.

Erin Dalton

But the...

Erin Dalton

That process is the process we've been talking about that's ranging from around 24 days to 28 days.

Erin Dalton

And so it's a small piece, at least to my understanding, of the overall process.

Erin Dalton

And so I think we certainly can know if there are...

Erin Dalton

What we're giving you are averages, right?

Erin Dalton

There will be cases where it goes above that.

Erin Dalton

I don't know that we would consider that an administrative challenge.

Erin Dalton

There are back and forth that need to happen in order for us to process appropriately.

Frank Morano

If we don't know how long, perhaps we know how many, can you tell us how many households currently have an identified apartment but are waiting for final city approval?

Scott French

We don't have that with us today, but we can look at the data and get back to you with what we have.

Frank Morano

When you do get that, if you could also include some sort of estimate or calculation about the additional shelter expenditures that taxpayers are footing the bill for associated with that waiting period.

Scott French

We'll look into that and see what can be estimated there.

Andrea Reed

Okay.

Andrea Reed

Thank you, Councilman.