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Q&A

Council Member Joseph asks about armed ICE shelter incident protocols

New York City Council · Sep 22, 2026 · starts 0:59:09 · 1 min 58 sec

Council Member Joseph asks what staff are instructed to do when armed and masked federal agents enter shelters without permission. Ali says DSS revised protocols and flow charts, and frontline staff should photograph warrants and let legal counsel determine whether entry is allowed.

Rita C. Joseph

In the audit, finding included description of a February 2025 situation in which armed and masked agencies enter the shelter facility without permission of agency staff.

Rita C. Joseph

What are we instructing staff to do in such situation if there's a training and such policies?

Rita C. Joseph

Because I know even when they were asking questions for them to identify themselves, they just pushed into the shelter and just went about.

Rita C. Joseph

What protocols are in place?

Faiza Ali

I think that that's a very important question.

Faiza Ali

DSS has issued and revised protocols for frontline agency staff and updated a flow chart that's going to be posted at every shelter on what to do if they face that encounter.

Faiza Ali

And right now they're working to incorporate and strengthen those best practices in its trainings.

Faiza Ali

I think the most important and critical piece here is that frontline staff know that they are not alone.

Faiza Ali

loan in making a determination if an agency is coming in, if they are allowed to enter the facility.

Faiza Ali

And by that, I mean if someone comes in and presents themselves as a federal enforcement agency and says, I have a warrant, you know, they will take that warrant and not make an assessment.

Faiza Ali

Is it just a warrant?

Faiza Ali

Are they allowed entry?

Faiza Ali

They will take a photograph, flag that for their legal counsel, and only the legal counsel will be making that determination on who enters.

Faiza Ali

So there are a series of protocols that have been put in place to prevent that and really protect the frontline staff and make sure that they're equipped to protect anyone who is in the shelter.

Rita C. Joseph

Thank you.

Rita C. Joseph

But we've seen how aggressive ICE has been on the ground.

Rita C. Joseph

So I don't know how much pushback.

Rita C. Joseph

Sometimes they can do.

Rita C. Joseph

So we have to probably revisit that conversation.

Faiza Ali

Absolutely.

Faiza Ali

And this is part of the IRC's work in continuing to engage the agencies because what we're seeing now and what we anticipate is that immigration enforcement will continue to evolve.

Faiza Ali

And so that forces us and requires us to continuously look at our policies as well.