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Q&A

De La Rosa asks about operator language fluency and LanguageLine

New York City Council · Sep 30, 2026 · starts 1:00:30 · 27 sec

Chair asks how many 311 operators are fluent in other languages. Morrisroe says only a small number speak Spanish in addition to English, and all other languages rely on third-party interpretation vendor LanguageLine.

Carmen N. De La Rosa

Going back to language access, how many of your operators are fluent in other languages?

Joe Morrisroe

Thank you for that.

Joe Morrisroe

In total, the only languages our operators speak other than English would be Spanish.

Joe Morrisroe

So we have a small number of, I'll say, bilingual English-Spanish language speakers.

Joe Morrisroe

Everything else we rely on a third-party interpretation vendor, LanguageLine.

Carmen N. De La Rosa

Language line.

Carmen N. De La Rosa

Okay.

Carmen N. De La Rosa

Okay.