De La Rosa asks about RFP for outsourced contact center services
Chair asks about an RFP on Passport for outsourced contact center services. Morrisroe says the current overflow vendor contract ends February 28, 2027, and the city is soliciting bids for a new contract starting March 1, 2027.
Okay, I do want to ask a few questions about passport procurement and other things.
On the passport procurement website, there is an RFP for outsourced contract center services for NYC 311.
We have the RFP number.
Please tell us more about the need for outsourcing the contact center.
Great.
Thank you for the question and for the context with respect to passport.
I thought you were going to ask me a passport question.
So I'm glad it's a 311 question.
So, yes, I can speak to that.
We talked previously about the contracted vendor, also known as the overflow vendor.
So that contract ends February 27, February 28 of 2027.
The city approaches that we're going to solicit bids for a new contract that would start March 1st, 2027.
So that, I'll call it the RFP that you referenced, that is to solicit vendors for that purpose.
Okay.
And so as of right now, you're just soliciting?
You're in the process of soliciting.
Correct.
Okay.