De La Rosa outlines 311's role in service requests and open data
Chair says New Yorkers rely on 311 for issues from parking to heat complaints, that it routes complaints to agencies, and that its data supports open data analysis and resource allocation.
New Yorkers rely on 311 for a broad range of issues, from questions about parking regulation and sanitation services to filing complaints about heat or hot water in their building.
In many instances, 311 serves as a starting point for resolving an issue by directing a complaint to the appropriate city agency for action.
Today, 311 is more than a customer service system.
The information generated through millions of service requests provide an important source of data for city agencies, elected officials, researchers, advocates, and members of the public through the city's open data portal.
The data can help identify patterns in service, delivery, inform discussions about allocations of resources, highlight community needs, and reveal areas where the city may...
May be improved.