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Agency Testimony

Morrisroe introduces himself and 311's transformation

New York City Council · Sep 30, 2026 · starts 0:12:17 · 29 sec

Joe Morrisroe introduces himself as Deputy Commissioner of NYC 311, notes 20 years overseeing its transformation from call center to multi-channel platform, and says he will discuss operations, successes, and proposed legislation.

Joe Morrisroe

Thank you.

Joe Morrisroe

Good afternoon, Chair De La Rosa and members of the City Council Committee on Technology.

Joe Morrisroe

My name is Joe Morrisrow, and I am the Deputy Commissioner of New York City 311.

Joe Morrisroe

Over the last 20 years, I have overseen New York City 311's transformation from a call center to the multi-channel, multilingual platform that it is today.

Joe Morrisroe

I'm pleased to join the committee today to discuss our operations, highlight our

Joe Morrisroe

recent successes and discuss today's proposed legislation.