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NYC Council meetings, chaptered and linked by time.

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Q&A

Ariola asks whether 911 notified callers of the ambulance delay

New York City Council · Sep 30, 2026 · starts 0:38:17 · 31 sec

Ariola asks whether 911 told callers that an ambulance was delayed or gave an estimated wait. Maiano says there is no system in place to advise callers of extended delays.

Joann Ariola

And was there any notification back from 911 to the people who called saying, you know, there is a delay, we're holding, you know, we got an influx of calls,

Joann Ariola

it'll be a matter of 15, 20, 25 minutes before an ambulance gets there.

Joann Ariola

Was that done?

Paul Maiano

No, so there is no system in place where we advise the caller that.

Paul Maiano

That there is a, you know, that an ambulance is delayed or will be an extended period of time before they arrive.