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Q&A

Maiano thanks Council and describes ambulance redeployment changes

New York City Council · Sep 30, 2026 · starts 1:02:29 · 1 min 37 sec

Maiano thanks the Council for supporting EMS and says he hears the committee's concerns. He describes a recent CAD change: when an ambulance leaves the peninsula for another hospital, it is placed in relocation status on the way back and only diverted to high-acuity calls like cardiac arrest, not low-acuity assignments.

Paul Maiano

So for EMS, if you just take one second before I answer that question, I just want to say that we as EMS, we hear...

Paul Maiano

The city council, we hear this committee and we appreciate you lobbying for us the way that you do.

Paul Maiano

We appreciate your help to get us a command car as well as other members of the council.

Paul Maiano

So that being said, you know, we hear it, we feel it, and we greatly appreciate it.

Paul Maiano

As I said earlier,

Paul Maiano

With our Central Resource Coordination Center, right, we are consistently looking at areas where there are low ambulance availability and moving things throughout the city.

Paul Maiano

One thing that we have done within the last few months was we have what we call a redeployment.

Paul Maiano

We changed the way we redeploy ambulances.

Paul Maiano

So now an ambulance that leaves the peninsula to go to another hospital, when they come available out of that other hospital, they are put in what's called a relocation status, and that allows them to get back to the peninsula,

Paul Maiano

and they do not get called for low-acuity assignments.

Paul Maiano

They only get called if they are the closest ambulance to a high-acuity assignment like a cardiac arrest.

Paul Maiano

So that's one way that we are, besides the 24-hour center looking and redeploying units in, that is one way that we've made an improvement very recently to our CAD system to be able to, it's automatic.

Paul Maiano

This is not something that has to be done by a person.

Paul Maiano

It is automatic.

Paul Maiano

They come available out of that hospital, and they are put on redirection back to that area.