Cerrone addresses customer-service concerns in permit questioning

To just make sure that there's an understanding of the value of the item that's being given away.

Councilmember, if I may, I think, you know, in certain instances, you know, when a, you know, every event has different components.

There's, you know, there will be some judgment calls, notwithstanding anything that my colleague said.

But I think the key sentiment here is, like, if we're, whether it's an elected official or a member of the public,

Our goal is we want that person to have a positive takeaway from their experience.

And if they're asked a question that makes them feel less than positive, we want to understand that and we want to do better next time.

And, you know, I think.

A lot of our special event associates are early on in their career.

They're learning this complicated work.

There is a lot to know here because each event is a little bit different.

And I can assure you that if a question like that comes up, it's not coming from a bad place, but it doesn't mean that it's necessarily the right place.

question in that moment and in that situation.

So in any instances, whether it's an elected official or whether it's a member of the public, we want to do our best every single day to make sure that the way that they're experiencing that interaction with the public servant

is positive.

And, you know, I suspect, you know, if we were to talk about it, there are probably other questions we could have asked to, you know, to get the same amount of information and to have that person feel better about it.

So just know that everything we do is trying to come from the best place, but we also want to learn from things that we haven't done correctly in the past and be better in the future.