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Q&A

Gutierrez challenges companies on individual user safety

New York City Council · Oct 5, 2026 · starts 5:11:56 · 5 min 24 sec

Councilmember Jennifer Gutierrez says companies claim safety is foremost but she doesn't feel it, and asks how they ensure individual user safety during breaches and surveillance. Dwyer, Cahill, Friend, and Graham describe layered safeguards, trust and safety teams, and personal examples.

Jennifer Gutiérrez

Thank you all.

Jennifer Gutiérrez

I just wanted to ask on a number of questions of issues that were raised today.

Jennifer Gutiérrez

I feel that every single person on this panel has said safety is of the utmost importance, but I don't believe, I don't feel that.

Jennifer Gutiérrez

I don't feel that in the responses it feels

Jennifer Gutiérrez

too nuanced, and I would like to understand specifically, in all cases, as much as you can share, how are you directly ensuring safety of individual

Jennifer Gutiérrez

users when there's a data breach, when there's issues of surveillance?

Jennifer Gutiérrez

To my colleague, Councilmember Shahana Hanif's questions about AI and violence, what is specifically that you can tell to New Yorkers here, that New Yorkers that have signed up to testify, what is the specific safety that you are ensuring?

Jennifer Gutiérrez

Make me believe that it is of the utmost importance to you all.

Jennifer Gutiérrez

That's my one question.

Unidentified speaker

Yeah, thank you for that question.

Unidentified speaker

So safety is a top priority at OpenAI.

Unidentified speaker

We build our models to be safe throughout the entire development and deployment process.

Unidentified speaker

That includes removing unsafe data from training.

Unidentified speaker

It includes training the models to behave safely and evaluating them to be safely, to behave safely across a range of risks from cyber to bio to child safety.

Unidentified speaker

And then we monitor our safeguards for any potential misuse, and we enforce on our usage policies.

Unidentified speaker

But to your specific question of what I am personally doing, I am not on the safety team.

Unidentified speaker

I lead our policy team.

Unidentified speaker

And I'm also a longtime public servant, and I share your concerns about safety.

Unidentified speaker

And I think there's an important role for governments to play.

Unidentified speaker

And that's why I am proud that my team is working with governments to support regulations, both at the state level and at the federal level, because we have strong safety practices, but we should also be held accountable for them.

Unidentified speaker

Council member, thank you very much for this question and an overall thank you for deepening the conversation on this and other important topics.

Unidentified speaker

I would just reiterate that Meta is committed to developing and deploying our AI offerings safely.

Unidentified speaker

That is across the board, both in terms of our models and also our systems and then our usage policies.

Unidentified speaker

So we cover the entire spectrum in terms of our AI offerings.

Unidentified speaker

Ma'am, at Google, we have been committed to not just the safety of our users, but the safety and security of the open web itself for over a quarter of a century now.

Unidentified speaker

Through our own experiences in our search platform, through everyday tools that users rely on like Gmail, like YouTube, security and safety is incredibly important to us.

Unidentified speaker

Because quite frankly, if people did not trust our platforms and our tools, they would not use them and we would be out of business.

Unidentified speaker

So for us, safety is a critical business imperative.

Unidentified speaker

It's also an imperative as part of being interested and committed to an internet where people can get information that is useful to them, that can help them live better lives.

Unidentified speaker

And finally, we invest in the safety of our tools so that we can deploy them to solve some of the world's biggest challenges.

Unidentified speaker

Everything from...

Unidentified speaker

Natural disasters, warning people ahead of time about floods and fires, to breakthroughs in diseases, to unlocking 200 million

Unidentified speaker

all of the world's known proteins so that we can someday cure all disease.

Unidentified speaker

To us, safety is just a part of this broader mission to use technology and to use AI in particular to make people's lives better.

Member of the Public - Jacob Graham

And if I can share a personal example of this, I joined Anthropic when we fit around two lunch tables.

Member of the Public - Jacob Graham

And the reason I did was because these were the people that I saw were taking it most seriously, that the most important component of getting this technology right was making it safe.

Member of the Public - Jacob Graham

And I can say that, but let me demonstrate it.

Member of the Public - Jacob Graham

From its outset, we are a public benefit corporation legally.

Member of the Public - Jacob Graham

So we are legally obligated to weigh the mission of Safe AI, not just profit.

Member of the Public - Jacob Graham

And at every step of the way, frequently at meaningful cost to ourselves, we have pioneered or tried to pioneer the science of safety.

Member of the Public - Jacob Graham

Everything from training itself, the fundamental research came from us, the evaluations, the pre-deployment testing regime, the monitoring and control.

Member of the Public - Jacob Graham

And just this year, withholding our most frontier model at the time at great cost in order to deploy with defenders to ensure the world is safe.

Member of the Public - Jacob Graham

This is literally our DNA.

Member of the Public - Jacob Graham

This is why I'm here.

Member of the Public - Jacob Graham

This is why my team and I wake up every morning.

Member of the Public - Jacob Graham

And I could tell you for a long time about all the other parts of the stack, but I hope that resonates.