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Q&A

Aldebol asks about retention strategies and EMS career ladder

New York City Council · Oct 20, 2026 · starts 2:42:35 · 3 min 50 sec

Council Member Shirley Aldebol asks how long recruitment-to-hire takes and what FDNY is doing to retain EMTs and paramedics. Miano says EMS should be a career, not a stepping stone, and FDNY is working on quality-of-work-life issues while the city and unions negotiate pay.

Shirley Aldebol

here with us today and thank you chair Ariel.

Shirley Aldebol

I have a question about retention just following up on Councilmember Ressler's question about recruitment.

Shirley Aldebol

You get them in the door, how long does it take for them to actually, once you recruit them, for them to get actually hired and then

Shirley Aldebol

What are you doing about retaining your workforce?

Shirley Aldebol

Do you have any ideas of how you can keep that workforce here?

Shirley Aldebol

I understand that EMTs leave being an EMT to become firefighters.

Shirley Aldebol

That's like the next step.

Shirley Aldebol

The next progression, but there isn't anything in between.

Shirley Aldebol

Like there isn't within the EMT service steps or promotional steps or, or,

Shirley Aldebol

salary steps or, you know, for them to progress through, to have, to stay in a career in EMS.

Shirley Aldebol

And are you thinking about that and thinking about retention strategies for this workforce?

Paul Miano

Yes.

Paul Miano

So I...

Paul Miano

I would push back a little bit on saying that becoming a firefighter is the next step.

Paul Miano

People join EMS, right, because they have a passion for the work.

Paul Miano

And I think that everything that's been discussed here talks about a little bit.

Paul Miano

wage and that being one of the main reasons why people have to leave, right?

Paul Miano

They leave for other reasons.

Paul Miano

Maybe they have other goals.

Paul Miano

Maybe they wanted to become firefighters or they wanted to become a nurse or they wanted to become police officers.

Paul Miano

But EMS should never be viewed as like the starting step.

Paul Miano

To something else, right?

Paul Miano

It needs to be its own career.

Paul Miano

We have recruitment periods.

Paul Miano

Once those recruitment periods end, we process the members.

Paul Miano

They go through physicals, and then we put them right into the next class.

Paul Miano

It's been stated multiple times, you know, none of us sitting up here, nor the commissioner, has, you know, a role in pay, right?

Paul Miano

But we fully support

Paul Miano

that being a driving factor to increasing that to be able to make sure that we retain people.

Paul Miano

But what we can do as leaders within the fire department is try and change the quality of work life that our members have.

Paul Miano

And I think that we're taking a real hard look.

Paul Miano

The commissioner has a long story.

Paul Miano

The commissioner is a longstanding veteran of the emergency medical service.

Paul Miano

All of my staff have more than 20 years on the job.

Paul Miano

We speak frequently with the unions, and we try and address the quality of life issues that we can address within our capabilities.

Paul Miano

And that's just one side of what's going to make people want to stay.

Paul Miano

Want to do the work and they enjoy coming to work, they're going to

Paul Miano

to stay.

Paul Miano

And if they're able to pay their bills, they're going to stay, right?

Paul Miano

So we will work on our part about making sure that we're doing everything we can to improve their quality of work life while the unions and the city are working on the pay side.

John Esposito

And in the EMS, there are significant promotional opportunities.

John Esposito

As you come in as an EMT, you can stay in our HAZTAC, which is some specially trained hazmat people.

John Esposito

You're able to promote to paramedic.

John Esposito

You can become a rescue medic, a HAZTAC and medic.

John Esposito

And then we promote up Chief Miano and Chief Werner, promote it up through the EMS side, up to chief of EMS.