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Q&A

Narcisse asks H&H about NYC Care metrics and enrollment

New York City Council · Oct 20, 2026 · starts 2:23:24 · 1 min 52 sec

Narcisse asks whether H&H measures NYC Care's effect on avoidable emergency visits and how many New Yorkers are enrolled. Motzquist says H&H does not currently have data on that and will follow up with enrollment figures.

Mercedes Narcisse

For some of the answers that I think we share some of the question, I thought I was getting more answers from you.

Mercedes Narcisse

But New York City care.

Mercedes Narcisse

At a previous hearing, H&N stated that it does not collect data regarding New York City care.

Mercedes Narcisse

Do you know about New York City care?

Mercedes Narcisse

Can you answer some of my questions?

Josh Motzquist

I think I did before, but I can provide some more feedback if you'd like.

Mercedes Narcisse

Okay, I'll try to ask if you don't know it, you don't have the answer, we'll go back.

Mercedes Narcisse

At a previous hearing, HNA stated that it does not collect data regarding New York City Care's effect on emergency department utilization.

Mercedes Narcisse

Has HNA since developed metrics to measure whether New York City Care is reducing avoidable emergency room visits?

Josh Motzquist

At this point, we do not, unfortunately, have the data on that.

Josh Motzquist

I know that we are involved with financial counselors getting patients enrolled in New York City Care for preventive care, primary care, and virtual express care.

Josh Motzquist

But at this point in time, we don't have data to see how it's decreased emergency department visits.

Mercedes Narcisse

Okay.

Mercedes Narcisse

How many New Yorkers are currently enrolled in New York City Care, and how does that compare with enrollment levels two years ago?

Josh Motzquist

That is a great question.

Josh Motzquist

I unfortunately don't have that data for me, but I'll get it to you.

Mercedes Narcisse

So should I stop on that?

Mercedes Narcisse

Yes.

Mercedes Narcisse

And then we can send you the questions?

Josh Motzquist

Absolutely.

Josh Motzquist

Okay.

Josh Motzquist

Thank you.

Mercedes Narcisse

Fair enough.

Mercedes Narcisse

Because this is a fun thing, because we're supposed to...

Mercedes Narcisse

To talk to each other and to know exactly where we're going, how can we help?

Mercedes Narcisse

And I mean, I met people that say that when they come here this year, we ask a lot of tough questions.

Mercedes Narcisse

It's not about us.

Mercedes Narcisse

It's about what can we do together.

Mercedes Narcisse

I hope that because I heard it from a DM1.

Mercedes Narcisse

But it's not for that.

Mercedes Narcisse

It's just making sure that we have to be responsible for New Yorkers and we all in it together.

Mercedes Narcisse

We just have to get through it.