Skip to content
Council Discourse

NYC Council meetings, chaptered and linked by time.

Independent project. Not affiliated with the New York City Council.

Created by Uzair Qadir

Inspired by Vikram Oberoi's City Meetings

Q&A

Wilson asks Dalton about multidisciplinary outreach teams

New York City Council · Oct 21, 2026 · starts 1:18:45 · 1 min 43 sec

Wilson asks who does initial assessments after 311 calls; Dalton says it could be contracted outreach or DHS employees, agrees different skills and clinicians are needed, and notes work with the state SOS team.

Carl Wilson

And my some colleagues at the state level have introduced legislation that would require for multidisciplinary teams to go out to do this engagement.

Carl Wilson

Would how so that just who is going to do those initial assessments on?

Carl Wilson

When the 311 is placed, is that a DSS worker?

Carl Wilson

Is that a contracted outreach?

Carl Wilson

Who's the first point of contact?

Erin Dalton

It could either be a contracted outreach or a DHS employee.

Erin Dalton

And you didn't quite ask, but I do agree, if that's where you're headed, that different skills are required at different parts of an engagement and a core theory of engagement is also required.

Erin Dalton

Peers can be very helpful.

Erin Dalton

People who have experienced unsheltered homelessness or homelessness can be excellent at talking with folks.

Erin Dalton

And there are times when clinicians are required.

Erin Dalton

We do have clinicians on our team at DHS, and our contracted providers also have clinicians on those teams.

Erin Dalton

And we work closely with the state's SOS team as well.

Erin Dalton

Of course, we need that kind of multidisciplinary approach to handle various types of encounters.

Carl Wilson

Thank you, Chair.

Carl Wilson

And, you know, I just want to say, too, that I do.

Carl Wilson

I welcome a perspective from Pittsburgh.

Carl Wilson

I welcome a new way of looking at this because I think the agencies get.

Carl Wilson

We kind of get bunker mentality.

Carl Wilson

This is the way we do things, and this is how it's done.

Carl Wilson

And so I respect that you've been on the job for six months, but I'm hopeful that we can have that outside perspective really peel back all these layers here because it's resulting in folks not really getting connected to what they need.

Carl Wilson

So thank you, Chair.

Frank Morano

Thank you.

Frank Morano

Councilmember Wong.