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Public Testimony

Cassandra Washington describes unsafe conditions and staff burnout

New York City Council · Oct 27, 2026 · starts 3:26:33 · 3 min 54 sec

Cassandra Washington, a grievance representative and 20-year youth development specialist, describes unsafe conditions including violence, unsanitary spaces, and chronic overcrowding. She says staff face burnout and recommends protective gear and relocating older residents age 18 to 21 to a separate facility.

Member of the Public - Cassandra Washington

Good afternoon.

Member of the Public - Cassandra Washington

My name is Cassandra Washington, and I'm a grievance representative at the Social Service Employees Union Local 371.

Member of the Public - Cassandra Washington

On behalf of the president, on behalf of President Anthony Wells, our officers, staff, and the entirety of this membership,

Member of the Public - Cassandra Washington

I want to thank the chairs in the honorable Letha Stevens of the Committee of Children and Youth for extending this opportunity to testify.

Member of the Public - Cassandra Washington

SSEU Local 371 represents the Youth Development Specialist Title Series.

Member of the Public - Cassandra Washington

Having proudly served in this title for over 20 years, I know firsthand how critical and valuable this role is to juvenile facilities.

Member of the Public - Cassandra Washington

Yet despite the tireless and unwavering efforts of these workers, severe systemic challenges continuously hinder their ability to safely and effectively support the youth in their care.

Member of the Public - Cassandra Washington

We are deeply concerned by the multitude unsafe conditions currently persisting within the Department of the Youth and Family Justice Facilities.

Member of the Public - Cassandra Washington

These issues directly threaten the safety, health, and well-being of both our staff members and the juveniles in custody.

Member of the Public - Cassandra Washington

While juvenile facilities are mandated to provide a secure, structured, and rehabilitative environment, compromised safety creates unnecessary risks.

Member of the Public - Cassandra Washington

heightens stress, and undermines the system's core responsibilities.

Member of the Public - Cassandra Washington

Right now, staff and youth are facing unacceptable dangers, including pervaded violence, unsanitary living spaces, and chronic overcrowding.

Member of the Public - Cassandra Washington

This is a critical threat that remains unresolved despite previous

Member of the Public - Cassandra Washington

previous engagements with agency leadership.

Member of the Public - Cassandra Washington

These hazards expose everyone in the facilities to physical injury, emotional distress, potential sexual assaults, and repeated psychological trauma.

Member of the Public - Cassandra Washington

Vulnerable youths who are already struggling with behavior or emotional challenges are especially

Member of the Public - Cassandra Washington

damaged by these volatile environments.

Member of the Public - Cassandra Washington

Co-currently, the inaction on these safety concerns leads to crippling stress, severe fatigue, and burnout among our staff.

Member of the Public - Cassandra Washington

This crushing work land directly impacts employees'morale,

Member of the Public - Cassandra Washington

critical decision-making, and daily job performance.

Member of the Public - Cassandra Washington

Without adequate training, protective resources, and logistical support, staff face an uphill battle when responding to emergencies, conflicts, or behavior crisis.

Member of the Public - Cassandra Washington

Ensuring staff safety is absolutely essential to ensuring staff safety.

Member of the Public - Cassandra Washington

It's absolutely essential to the stability of the facility and the resources rehabilitation of the youth.

Member of the Public - Cassandra Washington

These compassing crises can be, may I continue?

Member of the Public - Cassandra Washington

Can be drastically reduced by immediately implementing two proven solutions.

Member of the Public - Cassandra Washington

One, providing sufficient protective gear, which is issuing neck guards, cut-proof gloves, and protective sleeves to immediate...

Unidentified speaker

Please wrap up.

Member of the Public - Cassandra Washington

Excuse me?

Unidentified speaker

Please wrap up.

Member of the Public - Cassandra Washington

Yes.

Member of the Public - Cassandra Washington

To immediately...

Member of the Public - Cassandra Washington

mitigate sharp objects injury risk, relocating adult residents, aggressively restationing older residents age 18 to 21 to separate.

Member of the Public - Cassandra Washington

We suggest such as the Element Queen facility located in Brooklyn.

Member of the Public - Cassandra Washington

Facility administrators and agency leaders.