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Council Discourse

NYC Council meetings, chaptered and linked by time.

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Q&A

Chair asks tracking referrals

New York City Council · Oct 27, 2026 · starts 1:10:39 · 47 sec

Won asks how OCH tracks referral outcomes. Harry says OCH is putting digital infrastructure in place to streamline coordination and track referrals from CBOs and agencies.

Julie Won

And how does OCH track the outcomes of these referrals?

Julie Won

What is your tracking system for referrals?

Douglas Harry

So as I mentioned, the same system that we are trying to, or that we are rather putting into place and working to implement in terms of collecting information is what we hope to use to help better track referrals and information that is coming from

Douglas Harry

the various CBOs and agencies that are doing it.

Douglas Harry

And so we're putting the digital infrastructure into place to really try to streamline the coordination and interagency

Douglas Harry

working and connecting with all of the CBOs because there are many CBOs and many players, and we want to make sure that it is a streamlined process of trying to use technology where we can.