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Council Discourse

NYC Council meetings, chaptered and linked by time.

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Q&A

Banks asks about formal follow-up process when repairs go to NYCHA

New York City Council · Oct 27, 2026 · starts 1:14:01 · 26 sec

Banks asks if DFTA has a formalized process for following up with NYCHA to ensure repairs are resolved. McKenzie says yes, through the same framework. If an issue is not resolved by the two-week or one-month mark, they develop a corrective action plan.

Chris Banks

When a repair or facility request is passed on to NYCHA,

Chris Banks

Does DFTA have a formalized process for following up with NITRA to ensure that the issue is resolved?

Lisa Scott McKenzie

Absolutely.

Lisa Scott McKenzie

Through the same framework that we talked about, if the issue is not resolved by the two-week mark or the one-month mark where we are all sitting together, then obviously we need to come up with a corrective action plan that addresses it.