Banks asks about liaison's role in repair process
Banks asks what the liaison's role is in the repair process. McKenzie says the liaison is critical and sits in the biweekly meeting with the NYCHA liaison. They go ticket by ticket to ensure resolution or explain why tickets remain outstanding. Reports go to senior leadership quarterly.
What is the liaison's role in this process?
The liaison is critical.
They sit in that meeting, the biweekly meeting, along with the liaison on the NITRA side, and they leave.
literally go ticket by ticket to ensure that those tickets have been either resolved or if they're outstanding, they can give us specifics as to why it's still outstanding.
And the report that they give us after their two meetings is reviewed by the senior leadership when we meet regularly on a quarterly basis.