Banks asks average time to resolve OAC complaints and portal access
Banks asks the average time from complaint to resolution at NYCHA OACs. Trimble says average days to close a work order at OACs is 12.8 days. She says information is tracked in NYCHA's internal Maximo system, and providers can look up open tickets on NYCHA's service page.
And what is the average amount of time from when a complaint is filed to when a complaint is resolved across the OAC?
OACs at a NITRA facility.
Our average days to close a work order at OACs is 12.8 days.
Okay.
And is this information tracked perhaps in any online portal and where requests can be logged in or monitored?
All of that information is tracked in our internal asset management system, our Maximo system, just like our work tickets for the residential units.
So an OAC provider is not able to see or track the...
They should be able to look up their open work tickets on our service page on our website.