Lynch criticizes lack of communication and accountability for repairs
Lynch says the main challenge is lack of communication, accountability, and responsibility when problems arise. Providers make calls and emails, get directed from person to person, and time passes without resolution. She says someone must take responsibility for seeing an issue through to the end.
I want to be clear that the issues I'm raising today are not the only challenges we face, but they are concerns the most of overall lack of communication, accountability, and responsibility when problems arise.
Something as simple as a leak become an ongoing issue.
Every time it rains, we should not have to worry about water coming to a center where older adults are supposed to feel safe and comfortable.
We should not have to close those sections of the center because there is no key, leaving us to figure out how to continue programming while keeping our participants warm and comfortable.
These are not luxuries we're asking for.
We're talking about basic conditions that every older adult deserves.
And what makes these situations even more frustrating is that when we reach out for help, it often feels like no one wants to take ownership of the problem.
We make phone calls and emails, follow up and try to get answers.
Sometimes we are directed from one person to another, and before we know it, so much time has passed and the original problem is still there.
Even something as basic as putting a repair ticket can be difficult.
We understand that buildings are older and repairs take time.
We understand that there is a process that must be followed, but there needs to be more communication.
There needs to be more follow through.
And most importantly, there needs to be someone who takes responsibility for seeing an issue through the ends.