McKenzie explains formal repair reporting system with NYCHA
McKenzie says OACs report issues to NYCHA's Customer Contact Center and receive a ticket number. NYCHA addresses issues through property management or vendors based on complexity. Major issues like roof leaks or flooding are triaged differently based on severity.
In order to provide older adults at OACs a safe experience, we have a formal system in place with our partners at NYCHA to report and address issues or complaints when they arise.
First, the center itself should report an issue to NYCHA by calling the Customer Contact Center.
NYCHA-located OACs maintain the relationship with property managers for facility repairs like any other center would with any other landlord.
For center issues reported to NYCHA's CCC, NYCHA will issue a ticket number to the individual who reported the problem,
and the issue is either addressed by property management or by a NYCHA vendor based on complexity.
Major issues such as roof and ceiling leaks or flooded spaces will still receive a ticket number, but will be triaged differently based on the severity and impact to the space,
OAC, or older adults themselves.
In all cases, NYC Aging prioritizes service, continuity, and safety, and we do everything we can to ensure that centers remain open.