Chair Hudson questions DHS on complaint numbers and trends
Hudson asks how many complaints, grievances, and incidents DHS received. DHS says it does not have grievance numbers; complaints were 31,620 in FY26, 36,740 in calendar year 25, and 31,051 in calendar year 26.
going into complaints and grievances, how many, and sorry, because you said that you track,
Complaints, grievances.
And incidents.
So how many complaints, grievances, and incidents did DHS receive in the previous fiscal year?
I don't have grievances.
That's something we track.
Those go through the provider.
So we'd have to aggregate and share that.
For complaints that have come in, I have FY26, 31,620.
21,620 for FY26.
Were you going to provide another fiscal year, or is that it?
Give me a moment.
It's somewhere.
It's in the front.
Yep.
I have complaints for prior years.
As well.
Yeah, 36,740 for calendar year 25.
Calendar or fiscal?
Calendar.
Calendar year 25?
We have the calendar year.
And 31-620 for fiscal year 26, correct?
Yes, but we can give you calendar year.
Okay, please.
Calendar year 26 is 31,051.
And we did actually find a longer trend in our notes, if you'd like it.
Well, it looks like it's going down.
I mean, but that's just two years, obviously.
Yeah, we'll take that.
Okay.
What was that?
You said you'll take that?
Yeah.
Okay.
I'll give it to you.
That's fine.
That was complaints.