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Public Testimony

Viviana De Jesus testifies on retaliation at Praxis shelter

New York City Council · Oct 28, 2026 · starts 3:09:02 · 3 min 40 sec

De Jesus, a shelter resident, says site director Lisa Harris uses abusive and retaliatory tactics, berates case managers, and uses security to intimidate residents. She says there is no real grievance process.

Member of the Public - Luz Viviana De Jesus

Good evening, Chair Hudson.

Member of the Public - Luz Viviana De Jesus

I want to thank you for the pointed questions that you asked the DHS Commissioner, Commissioner Dalton.

Member of the Public - Luz Viviana De Jesus

You asked really great questions, and it was very frustrating to sit here for almost two hours and listen to her say that she didn't have answers, that she would get back to you.

Member of the Public - Luz Viviana De Jesus

It really feels like she thought she was coming to a social networking event and not to a city council member hearing where she actually had to provide data, real hard facts.

Member of the Public - Luz Viviana De Jesus

There is no grievance process through shelters.

Member of the Public - Luz Viviana De Jesus

Let me begin by saying that I am.

Member of the Public - Luz Viviana De Jesus

My name is Luz Viviana de Jesus.

Member of the Public - Luz Viviana De Jesus

I am a 51-year-old woman.

Member of the Public - Luz Viviana De Jesus

I have 20-plus years as a workforce development professional and 10 years as a business owner.

Member of the Public - Luz Viviana De Jesus

I have earned the respect of the maternal reproductive care community in Washington, D.C.

Member of the Public - Luz Viviana De Jesus

I ran a business for eight years in Washington, D.C., providing maternal services.

Member of the Public - Luz Viviana De Jesus

Doula services, birth and postpartum services to the Medicaid population, Black and brown and immigrant women.

Member of the Public - Luz Viviana De Jesus

And I served.

Member of the Public - Luz Viviana De Jesus

the community faithfully through COVID in the hospitals.

Member of the Public - Luz Viviana De Jesus

And here I am today with my daughter, who is a fourth year college student here in New York City.

Member of the Public - Luz Viviana De Jesus

In a shelter at the Praxis West End Housing Initiative.

Member of the Public - Luz Viviana De Jesus

CEO is Svane Jorgensen.

Member of the Public - Luz Viviana De Jesus

This shelter is, the site director is Lisa Harris.

Member of the Public - Luz Viviana De Jesus

This woman is employing and continues to this moment to employ abusive retaliatory tactics against compliant

Member of the Public - Luz Viviana De Jesus

DHS and HRA compliant families in compliance who simply are seeking to advocate for our legal rights to transparency and due process.

Member of the Public - Luz Viviana De Jesus

In August, I was informed by the case management staff there who is overwhelmed, overworked, underpaid.

Member of the Public - Luz Viviana De Jesus

Berated by her.

Member of the Public - Luz Viviana De Jesus

She is railroading their careers because she uses them to reinforce her tactics at the shelter.

Member of the Public - Luz Viviana De Jesus

I have seen two case managers quit at Praxis in my two and a half months there.

Member of the Public - Luz Viviana De Jesus

We arrived July, June 29th.

Member of the Public - Luz Viviana De Jesus

So from June 29th, I have seen two

Member of the Public - Luz Viviana De Jesus

And three staff members quit.

Member of the Public - Luz Viviana De Jesus

A housing coordinator quit and two case managers quit.

Member of the Public - Luz Viviana De Jesus

And she just hired another one and she berated her for asking me how I was doing.

Member of the Public - Luz Viviana De Jesus

and how my housing situation was going, berated her.

Member of the Public - Luz Viviana De Jesus

Ganged up on her with her CM supervisor and my previous CM, Charlene Lloyd.

Member of the Public - Luz Viviana De Jesus

I submitted a five-page testimony on this and the entire thing that's going on there.

Member of the Public - Luz Viviana De Jesus

She uses her security staff to reinforce her retaliatory and abusive tactics.

Member of the Public - Luz Viviana De Jesus

They don't want to do that.

Member of the Public - Luz Viviana De Jesus

I promise you that security staff doesn't want to do that.

Member of the Public - Luz Viviana De Jesus

They have families too.

Member of the Public - Luz Viviana De Jesus

And she uses them to intimidate us.

Member of the Public - Luz Viviana De Jesus

Thank you.

Member of the Public - Deborah Berkman

Your time has expired.

Crystal Hudson

Are you able to submit written testimony, Ms.

Crystal Hudson

DeJesus?

Member of the Public - Luz Viviana De Jesus

I submitted written testimony yesterday.

Crystal Hudson

Okay.

Crystal Hudson

Thank you.

Crystal Hudson

We will review the written testimony.

Crystal Hudson

We have your contact information.

Crystal Hudson

I just want to...

Crystal Hudson

Confirm.

Crystal Hudson

We have your contact information, so we'll reach out directly to get more details.

Crystal Hudson

Thank you for your testimony.