Chair Menin Questions DOT on Addressing Restaurant Owner Complaints
Chair Julie Menin asks DOT how they plan to address the myriad of complaints raised by restaurant owners regarding the confusing and expensive application process.
There are a myriad complaints.
How do you recommend that the agency fix those complaints?
Everything from the revocable consent portion to the excessive fees to the backlog to the delay to the issue around architectural drawings.
I mean, we heard how are you proposing that you can fix all of these different issues?
Okay, so some of that comes back to a complicated process that comes back to both the local law and the city charter.
So I think there are discussions for us to have with the council on some of this.
Um but I think you know what we want to do is get through this first year or so and see how restaurants are doing once the program settles in a little bit and then take stock of where we are and um keep making improvements.
But but maybe Michelle will talk to you a little bit about some of the measures we have taken so far to make sure that the process is as smooth as possible.