Councilmember Brewer questions DYCD contracting improvement metrics and three-year contracts

And the issue is constantly, I wonder what is the benchmarks or what metrics do you use to evaluate whether the contracting process has improved and what do those metrics show compared to previous years?

And also, how many do you keep track of how many get escalated to the mayor's office of non-profit services, which is what we do.

We call them and then work with them to try to get contracting addressed.

Is that something, do you keep track of that?

So we do work very closely with the Mayor's Office of Contract Services.

We meet with them weekly.

We have our own tracking monitoring system where we are able to track where the contract is within the life cycle that's outside of Passport.

So we do have, we are able to pull data from our own internal systems as well as from Passport on where things fare in the contracting process.

So how do you measure that it's working better?

So we have also weekly meetings.

We have contracting weeklies.

We have a program operations team that meets with us to ensure that we're meeting our regular goals and targets.

This was all implemented as part of the backlog initiative that was put in place two years ago, I think, three years.

So we are actively monitoring and also working on improving our lifetime cycle for registration.

Okay, and then I guess as a three-year, I remember when the three-year contract process went into effect, we are hearing that people don't find that it's more, I thought it would really be much better, but they don't feel that it is as

productive, even more so than it was in the past.

Do you know how many providers chose not to apply or express confusion about the new model?

I don't have those numbers.

Can you get them to us?

Yeah, we'll have to also work with the Mayor's Office of Contract Services because although there are three-year contract term, it still has to go through the clear list process as well as the annual application that providers have to file with council.

Because they feel like there's not enough communication so that they understand the process, just so you know.

I'm getting these because we get everything, people contacting us.

Thank you.

Thank you.