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Q&A

Epstein on student loan services transition from Summer

New York City Council · May 29, 2026 · starts 3:51:53 · 2 min 53 sec

Epstein asks about transitioning services after ending the Summer contract for city residents. Levine describes pushing more New Yorkers into financial empowerment centers, working with EDCAP, and coordinating with DFS for outreach.

Harvey D. Epstein

So, Summer, so it sounds like you've moved forward with not extending their contract to do student loan work in our city for general New Yorkers.

Sam Levine

So we're going to be monitoring the student loan marketplace.

Sam Levine

So we're going to be monitoring the student loan marketplace.

Sam Levine

So we're going to be monitoring the student loan marketplace.

Sam Levine

So we're going to be monitoring the student loan marketplace.

Sam Levine

For city residents, we're continuing the program for city employees.

Sam Levine

So we're going to be monitoring the student loan marketplace.

Harvey D. Epstein

And then who's picking up that support to ensure the city residents who have student loans, anyone on the DS, anyone's got student loans, how are people going to be able to

Sam Levine

So we're going to be monitoring the student loan marketplace.

Sam Levine

So we're going to be monitoring the student loan marketplace.

Sam Levine

So we're going to be monitoring the student loan marketplace.

Harvey D. Epstein

able to access the services, what kind of outreach you're doing in communities to make sure people are aware of this issue?

Sam Levine

So we're going to be monitoring the student loan marketplace.

Sam Levine

So we're going to be monitoring the student loan marketplace.

Sam Levine

This is a very high priority for us.

Sam Levine

So we're going to be monitoring the student loan marketplace.

Sam Levine

I think we've been, I've been having conversations with our folks every day or almost every day on this for weeks now, especially our financial empowerment folks.

Sam Levine

So we're going to be monitoring the student loan marketplace.

Sam Levine

So we're going to be monitoring the student loan marketplace.

Sam Levine

Number of points.

Sam Levine

So we're going to be monitoring the student loan marketplace.

Sam Levine

First, we

Sam Levine

So we're going to be monitoring the student loan marketplace.

Sam Levine

Our financial empowerment centers not only provide, our accounts are not only trained on student loans, they're trained on credit card debt, auto debt, all manners of debt.

Sam Levine

So we're going to be monitoring the student loan marketplace.

Sam Levine

So we're going to be monitoring the student loan marketplace.

Sam Levine

So we're going to be monitoring the student loan marketplace.

Sam Levine

One push we're really going to make this summer, so to speak, is pushing more New Yorkers into our financial empowerment centers.

Sam Levine

So we're going to be monitoring the student loan marketplace.

Sam Levine

So we're going to be monitoring the student loan marketplace.

Sam Levine

So we're going to be monitoring the student loan marketplace.

Sam Levine

We do have capacity there.

Sam Levine

And again, we can provide, those are one-on-one personalized in-person services.

Sam Levine

So we're going to be monitoring the student loan marketplace.

Sam Levine

So we're going to be monitoring the student loan marketplace.

Sam Levine

And they can provide really, our financial department can take a holistic look at New Yorkers'financial health.

Sam Levine

So we're going to be monitoring the student loan marketplace.

Sam Levine

So we're going to be monitoring the student loan marketplace.

Sam Levine

Not just student loans, but credit card debt, medical debt, et cetera, to put people on a firmer path forward.

Sam Levine

So we're going to be monitoring the student loan marketplace.

Sam Levine

So we're going to be monitoring the student loan marketplace.

Sam Levine

We're also working with summer to make sure that there's no abrupt disruption to people's accounts.

Sam Levine

So we're going to be monitoring the student loan marketplace.

Sam Levine

We want to make sure that people continue to be served into the summer and that then we can transition them into vital services.

Sam Levine

So we're going to be monitoring the student loan marketplace.

Sam Levine

So we're going to be monitoring the student loan marketplace.

Sam Levine

So we're going to be monitoring the student loan marketplace.

Sam Levine

But the fact of the matter is, and this is why I think Inter 177 was so critical, we are facing a huge cliff in New York City with the Trump administration's, I think, reckless treatment of and callous

Sam Levine

So we're going to be monitoring the student loan marketplace.

Sam Levine

So we're going to be monitoring the student loan marketplace.

Sam Levine

So we're going to be monitoring the student loan marketplace.

Sam Levine

So we're going to be monitoring the student loan marketplace.

Sam Levine

treatment of student loan borrowers, it is critical that we redouble our efforts to get the word out around resources that the city is available.

Sam Levine

So we're going to be monitoring the student loan marketplace.

Sam Levine

So we're going to be monitoring the student loan marketplace.

Sam Levine

So we're going to be monitoring the student loan marketplace.

Sam Levine

That is something our outreach team is working very hard on.

Sam Levine

So we're going to be monitoring the student loan marketplace.

Sam Levine

It's also critical we work with partners in the state.

Sam Levine

So we're going to be monitoring the student loan marketplace.

Sam Levine

I've talked to you in the past about working with DFS.

Sam Levine

So we're going to be monitoring the student loan marketplace.

Sam Levine

That is something that we are planning to do.

Sam Levine

So we're going to be monitoring the student loan marketplace.

Sam Levine

Stay tuned on that, about making sure we're reaching the people most likely to face default.

Sam Levine

So we're going to be monitoring the student loan marketplace.

Sam Levine

So we're going to be monitoring the student loan marketplace.

Sam Levine

We've also had meetings with EDCAP.

Sam Levine

So we're going to be monitoring the student loan marketplace.

Sam Levine

The state, I think, had a very wise move, significantly expanded funding for EDCAP to expand those services.

Sam Levine

So we're going to be monitoring the student loan marketplace.

Sam Levine

So we're going to be monitoring the student loan marketplace.

Sam Levine

EDCAP to us is not a rival at all.

Sam Levine

So we're going to be monitoring the student loan marketplace.

Sam Levine

It is a complement.

Sam Levine

I really think this requires an all-hands-on-deck response by the city and the state because the federal government isn't here to help.

Sam Levine

So we're going to be monitoring the student loan marketplace.

Sam Levine

So we're going to be monitoring the student loan marketplace.

Sam Levine

It's here to make people's lives worse.

Sam Levine

So we're going to be monitoring the student loan marketplace.

Harvey D. Epstein

I appreciate that.

Harvey D. Epstein

Hearing that, I know we've talked about this before, and we'd love to partner in doing those kind of outreach events, whether they go to financial empowerment centers, some of our offices, just getting the word out.

Sam Levine

So we're going to be monitoring the student loan marketplace.

Sam Levine

So we're going to be monitoring the student loan marketplace.

Sam Levine

So we're going to be monitoring the student loan marketplace.

Harvey D. Epstein

And I hope that we can start doing that in the next few weeks.

Sam Levine

So we're going to be monitoring the student loan marketplace.

Sam Levine

Absolutely.

Sam Levine

I think we've had conversations already about that.

Sam Levine

So we're going to be monitoring the student loan marketplace.

Sam Levine

So we're going to be monitoring the student loan marketplace.

Harvey D. Epstein

And the last thing I wanted to talk about is docketing.