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Q&A

Restler challenges Tisch on incarceration and Be Heard response rates

New York City Council · Jun 1, 2026 · starts 2:34:38 · 5 min 12 sec

Councilmember Restler expresses concern about NYPD's response to incarceration questions, noting Brooklyn Jail will open in three years with half the capacity needed. He also raises deeply troubling Be Heard data showing only 0.01% of 911 calls being responded to.

Gale A. Brewer

What else is needed for NYCHA?

Jessica Tisch

Oh, we could have a very long conversation about that, but I think in terms of policing,

Jessica Tisch

resources, you are seeing very good outcomes.

Jessica Tisch

There's obviously a lot more work that can be done.

Jessica Tisch

I think a lot of it is on the social services side, but from policing at this time, we feel like we have the right strategy in place and the right resources too.

Jessica Tisch

Deliver results.

Gale A. Brewer

All right, thank you.

Linda Lee

Thank you.

Linda Lee

Councilmember Ressler, followed by Councilmember Banks.

Lincoln Restler

Thank you so much, Chair Lee and Chair Felice.

Lincoln Restler

Appreciate both of your leadership.

Lincoln Restler

And Commissioner, it's always good to see you.

Lincoln Restler

Good to see you.

Lincoln Restler

I disagree with you on a number of issues, but I appreciate your competence and the integrity that you've returned to the department and think that a number of things are moving in a positive direction, and I want to credit you for that.

Lincoln Restler

I also just want to take a moment to shout out Chief Obey and her XO, Chief O'Sullivan, who have been really responsive to some of the issues that we face in the 8-4, and I'm really grateful for that.

Lincoln Restler

They've made a real effort, and it's been very much appreciated, so I just want to take a moment to say something nice before I give you a hard time.

Lincoln Restler

Troubled by your response to Councilmember Brooks-Powers'comments, questions,

Lincoln Restler

around incarceration.

Lincoln Restler

Just to put a finer point on it, we're about three years away from the opening of the Brooklyn Jail.

Lincoln Restler

We have twice as many people incarcerated in Rikers right now from Brooklyn as what that jail can accommodate.

Lincoln Restler

We need an all-hands approach from the police department, from the Department of Correction, from the courts, and from a whole lot of other stakeholders, including the council, to work together to drive down incarceration in New York City.

Lincoln Restler

And I'd hope that you'd be a partner in that effort so that we can reduce unnecessary incarceration, reduce the amount of time that people are incarcerated.

Lincoln Restler

All working together as much as possible to achieve the smaller and safer vision of what Close Rikers is about.

Jessica Tisch

Understood.

Lincoln Restler

I was also deeply troubled by the data you shared around Be Heard.

Lincoln Restler

So I'll just walk through the data that I think I heard, and you can correct me if I said something.

Jessica Tisch

Hold on, I've got to get it out.

Lincoln Restler

You get it out.

Lincoln Restler

I'll talk while you get it out.

Lincoln Restler

Okay.

Lincoln Restler

So 4.3 million calls to 911 annually.

Lincoln Restler

You said that in the first four months of this year,

Lincoln Restler

Only 17,961 of the calls you received were appropriate for Be Heard.

Lincoln Restler

Is that right?

Jessica Tisch

Hold on.

Lincoln Restler

Yeah, Alex says yes.

Jessica Tisch

Yes, that is correct.

Lincoln Restler

So that's about 54,000 calls annually.

Lincoln Restler

So 54,000 calls out of 4.3 million is that 1.2% of calls into 911 are appropriate for Be Heard, according to the police department's view.

Jessica Tisch

The total number of nonviolent, nonweapon calls from emotionally disturbed persons.

Jessica Tisch

2024 was 85,793.

Jessica Tisch

So we believe that if you say that that's going to be constant every year or, you know, the percentage is about 2% of 911 calls for service under the current criteria.

Lincoln Restler

I had you at 1.2 based on the first four months of this year.

Lincoln Restler

You're saying in 2004 it was a little higher, but in that range.

Lincoln Restler

So firstly, I just think for this administration, it's taking a different approach that we want to invest in alternative responses for nonviolent situations.

Lincoln Restler

Saying that 1% to 2% of our calls is appropriate for Be Heard, I think is unfortunate.

Lincoln Restler

But even more troubling, which is not on your plate, is that for 97% of the calls year to date, just 1,411 out of the 17,961 calls that were appropriate for Be Heard, according to you, just...

Lincoln Restler

2.6% of those calls were actually responded to by Be Heard.

Jessica Tisch

I have 1,411 out of 17,961.

Jessica Tisch

7.9% from January 1st to April 30th.

Lincoln Restler

So to put a finer point on all of that,

Lincoln Restler

That is 0.01% of calls that Be Heard is responding to.

Lincoln Restler

0.01% of calls.

Lincoln Restler

That is so small, it's a rounding error, it's negligible.

Lincoln Restler

Does the program even exist?

Lincoln Restler

We're spending gosh knows how many tens, hundreds of millions of dollars on this program.

Lincoln Restler

It was functioning at some point.

Lincoln Restler

It doesn't seem like it's even functioning today.

Lincoln Restler

So we have some questions for the fire department.

Lincoln Restler

and health and hospitals for why be heard is essentially irrelevant.

Lincoln Restler

I think that of the lowest of low-hanging fruit in the vision of what the Office of Community Safety can be and eventually the Department of Community Safety, to my colleagues, is that nicely done?

Lincoln Restler

Thank you, Nan.

Lincoln Restler

We got a co-sponsor in the room.

Lincoln Restler

This is the lowest of low-hanging fruit, and it's an embarrassment.

Lincoln Restler

Well, I'll do round two because I talk too much.

Lincoln Restler

Brooklyn Central Booking has been a serious problem.

Lincoln Restler

I'm grateful that your team has finally confirmed for us this morning that we'll get a tour.

Lincoln Restler

We've seen too many fatalities and serious issues there.

Lincoln Restler

And in round two, I'd like to dig in more on response time.

Lincoln Restler

So thank you, chairs.

Linda Lee

Thank you.

Linda Lee

We'll adjourn to round two.

Linda Lee

And we, oh no, not yet.

Linda Lee

And then now we have Councilmember Banks.

Linda Lee

Go ahead.