Morano asks about case duration and barriers to discharge upgrades
Morano asks about average case duration and barriers. Nicole explains cases take one to three years, with barriers including scattered records, agency reluctance to share information, and trauma requiring mental health support during the process.
For my edification, how long does the average discharge upgrade case take?
It could take from one to three years.
And there's a little bit of a delay, whether that be in the actual courts themselves, in information gathering, sometimes in clients falling off and then getting reengaged, but about one to three years.
What do you think the biggest barriers are to...
to obtaining upgrades?
I think that it has to do with the information gathering, where there's records all over the place.
In some cases, some agencies are less reluctant to give out this information that is needed.
If someone has been stationed at different areas across the country, it's coordinating with those.
We even see this on the...
For a disability claim issues with getting those health records.
So it's about getting everything in the same place, as well as recognizing there's a lot of trauma and mental health support that is needed when dealing with these cases.