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Q&A

Morano asks about veterans unaware of discharge upgrade program

New York City Council · Jun 22, 2026 · starts 0:44:55 · 1 min 47 sec

Morano asks how many potentially eligible veterans remain unaware of the discharge upgrade program. Mata and Nicole discuss the need for better awareness campaigns and note an anticipated increase due to the trans ban, with targeted messaging being developed.

Frank Morano

How many potentially eligible veterans do you believe might remain unaware of the program?

Nicole

Yeah.

Yesenia Mata

The program itself, so at DVS, we do want to do a campaign awareness of the services, one that we provide, but also what the duals program is.

Yesenia Mata

Oftentimes, if you are a veteran or have served in the military, you understand the, I would like to say the language, right?

Yesenia Mata

However, oftentimes when it comes to family members of those that serve, they don't realize that this is a type of service that exists even for their veteran themselves.

Yesenia Mata

So at DBS, we do have to do a better campaign awareness to showcase one of the services that we provide, but also when it comes to the duals program.

Yesenia Mata

But even at that, the duals program itself.

Yesenia Mata

It does take time, as Nicole mentioned.

Yesenia Mata

It takes one to three years to do this type of support, and we would like support from this council to highlight the work that DBS is doing, to highlight the work when it comes to the duals program.

Nicole

I think in addition to that as well is that there's also people who file for discharge upgrades separate of just a reason being whether it's don't ask, don't tell or whatever that may be.

Nicole

What we do anticipate for, though, is an increase as more people are being affected by the trans ban.

Nicole

And we're seeing that being more prevalent.

Nicole

So that's something we're actively tracking with our partners at VAP.

Nicole

To ensure we're doing more targeted messaging for those affected by that ban as well.